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Terms and Conditions

By placing an order with The Gem and The Jeweller, you agree that you have read and understand our terms and conditions. Please make sure that all information provided is accurate and up-to-date. We only ship products once payment has been confirmed, and we reserve the right to cancel any order that does not meet our guidelines. We are not responsible for outdated information and do not guarantee that our products will meet your expectations. If you have any questions or concerns about our policies, please do not hesitate to contact us.

Order Cancellation 

Unless you cancel your order within 3 working days after a full payment or deposit has been made, acceptance of your order and completion of the contract between you and Malawi Jewellery will be confirmed.

To cancel your contract you must notify us of your decision by email, using the subject heading ‘Cancellation’ and supplying your order number. Any returns after the 3 day period stated above will be at the discretion of Malawi Jewellery.


The terms and conditions lay out the agreement between you and Malawi Jewellery. Unless agreed upon in writing, no variation of the terms are binding.

Contact Information

If you have any questions about our terms and conditions, please contact us at

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